Coronavirus (COVID-19) Announcement - Updated June 1st


To our Valued Customers,

AHW is committed to the safety and wellbeing of our employees and our customers through these trying times with Coronavirus (COVID-19). We acknowledge the heightened awareness surrounding us, but we also understand our customers are actively involved in the “Essential Businesses” of food production, construction, and infrastructure maintenance required to keep our country running at this time.  As part of the support network for these essential businesses, AHW will remain open and continue all operations during this time.  We are taking steps, however, to keep our employees, our customers, and all our families as safe as possible in doing so.

Beginning June 1, 2020, you will notice some changes at our various store locations.  As each store's situation is different, some of our locations have been able to open their facilities, while others still have extra protection in place.  All stores will still have some customer access limited in certain areas of our stores. Regardless of location, all AHW employees will practice social distancing as well as do our best to limit in-person interactions when possible. We are still offering telephone or other electronic methods of communication, so you can choose the best way to communicate with your current situation.

Below you will find more details for ways we can continue to business together while minimizing our risks for spreading an unwanted infection.

We will continue to keep this updated as changes occur in the coming weeks.
 
AHWOnline.com – Parts & Service
  • Order Parts - We can have your parts packed and ready in advance for you to pick up on our AHWOnline Pickup shelves.  We can also ship them to your location.
  • Bulk Oil/DEF - Place reorders for delivery to your farm
  • Request Service – Have your machine ready for the upcoming season
    • There are also service request forms on AHWLLC.com
  • Make Payment – Make a payment online to avoid coming into a store
  • View Invoices – View all prior invoices for your record-keeping
AHWShopOnline.com – Parts & Merchandise
  • Order Parts and Merchandise online for delivery to your home or business
AHWLLC.com - Shopping for Equipment & Attachments
  • Digital Content
    • Explore new equipment showrooms, New Inventory, and Pre-Owned Inventory listings.
    • Purchase new equipment online HERE
    • An AHW representative can send you digital John Deere content on any new equipment you are interested in so you can watch from your home.
    • We can also send you personalized pictures and videos of equipment on our lots.
  • Alternative Communication
    • Use our website to value your trade-in and request a quote.
    • Use the “Contact Us” form to ask a general question.
    • Contact a salesperson directly by sending them a message through our website.  Our Salespeople are listed for each of our locations.
Tools in our everyday offerings from AHW
  • Flexible Communication
    • Phone
    • Text Messaging
    • Email
    • Video Calls/Facetime
  • Electronic Paperwork
    • Fill out financing paperwork online from home
    • Sign purchasing documents via eSignature tools from home
Free Delivery on equipment purchases until July 6th.
  • Limited time offer to customers in our AOR on equipment purchases of:
    • Residential Lawn Equipment
    • Commercial Lawn Equipment
    • Compact Utility Tractors
    • Utility Vehicles
Other Steps Taken By Our Local Facilities To Limit Risk of Spreading Infection
  • All AHW stores are cleaning and sanitizing common areas and washing hands at an increased rate.
  • AHW employees are practicing social distancing.  Employees will stop shaking hands with customers.
  • Employees who can work remotely have been allowed to do so.
  • Employees who are sick have been required to stay at home for the duration of their illness, and to seek proper medical care and advice.
  • Employees have been asked to limit business travel to essential trips.
  • Employees have been directed to limit riding with other employees or customers in company vehicles or farm equipment.
  • Locations with communal coffee or popcorn have stopped offering these items.
The AHW family would like to thank you for your support through these unprecedented times. We know the safety of you, your family, and our family is of the utmost importance at this time. We ask that you reach out however you feel comfortable because we will be happy to help with any questions or needs that you may have during this time. Our goal is to continue to safely provide the same exceptional level of service that you both expect and deserve. Again, thank you for your business as we look forward to providing you “Tomorrow’s Solution’s Today”

                                                                                                                                                                                                                            All our best,
                                                                                                                                                                                                                            The AHW Family