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AHW Solution Center

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Solution Center:
AHW Solution Center provides remote support for all John Deere Precision Ag products.

AHW is proud to announce an innovative way to provide our customers support with Precision Farming related challenges. Introducing the AHW Solution Center, staffed with dedicated individuals to troubleshoot and resolve your specific issues. These Precision Ag certified technicians have the resources at their fingertip to provide remote support for anything Greenstar. Once again, a new way for AHW to bring you "Tomorrow's Solutions Today"

Toll Free 1-855-249-4747

Solution Center logo

 


 

New from the AHW Solution Center

All of your Precision Ag subscriptions are now available through the AHW Solution Center. This includes SF2, RTK and JD Link. In the past you may have purchased these subscriptions through StellarSupport.com or by calling the John Deere Customer Contact Center. Now you will have to contact AHW directly for all of your AMS needs. The AHW Solution Center is here to provide you Tomorrow's Solutions Today.

 

 

AHW is proud to offer an innovative way to provide our customers support with Precision Farming related challenges. The AHW Solution Center, our state of the art facility is staffed with dedicated technicians to troubleshoot and resolve your specific issue. These certified Precision Ag experts have the resources at their fingertips to provide remote support over the phone or by email whether you are in the field or the office. Access to the AHW Solution Center will require a 12 month support agreement covering your entire operations Precision Ag equipment. The Support Agreement can be purchased by calling 1-855-249-4747 or by visiting your local AHW Location.

 

http://www.youtube.com/watch?v=BbhFeDjBST0

 

AHW VIP Customers

 

 

When you call the AHW Solution Center, you will be asked to select from one of three options:

 


 

Option 1 - Activations and Subscriptions

- Activation of Greenstar Products

- Recurring Subscriptions for Greenstar Products

 

Option 2 - Precision Ag Product Support

- Technical Support for Greenstar system operation and diagnostics

- General questions about Greenstar Products

- Apex Farm Managerment Software Support

- MyJohnDeere.com Support

 

Option 5 - Hagie Product Support

- Technical Support for Hagie operation and diagnostics

 

Option 6 - AGLogic

- Technical Support for AgLogic system operation and diagnostics 

 

Option 7 - CAD/Sprayer Support Line

- This option will direct you to the CAD/Sprayer Support Line

for all your Parts and Service support needs on sprayer machine functions.


 

 

  • JustinBlanchette pic
    Justin Blanchette
    Precision Ag Business Manager
    Store: AHW Solution Center
    Ph: 217-353-5345
  • BrantBurris pic
    Brant Burris
    Solution Center Supervisor
    Ph: 217-353-5342
    Brant has been with the company since 2005. He wor... + Read More
    Brant has been with the company since 2005. He worked in the Aftermarket Sales department for the Ashmore location until 2008 when he became the Precision Ag Solutions Specialist for AHW. In 2012, Brant became the Supervisor of the AHW Solution Center and oversees the AMS marketing. Brant grew up just outside of Casey, IL where his family has been involved, both on the service and producer side of the farming industry for several generations. In his free time, Brant likes attending sporting events, helping with the family businesses and spending time with his family. - Less
  • StephanieTurner pic
    Stephanie Turner
    JDLink Adminstrator
    Ph: 217-353-5343
    Stephanie started with AHW in August of 2011 as a ... + Read More
    Stephanie started with AHW in August of 2011 as a Precision Ag Solutions Specialist but made the transition to the AHW Solution Center when it opened in 2012. She attended Iowa State University and obtained a degree in Agronomy. Before starting with AHW she worked in the seed industry managing yield, planting and fertilizer data. She currently resides in Sidney, but is originally from the Lockport area where she grew up on a family farm. She enjoys bowling and showing livestock. - Less
  • ChrisZimmerman pic
    Chris Zimmerman
    Solution Center Lead
    Toll Free: (855) 249-4747
    Chris came to AHW in the fall of 2012 to work out ... + Read More
    Chris came to AHW in the fall of 2012 to work out of the AHW Solution Center as a Solution Center Technician. He graduated from Southern Illinois University at Carbondale with a degree in Agribusiness Economics. Chris grew up in Farmer City and now lives in Bellflower. In his free time Chris enjoys spending time with his wife and daughter. - Less
  • RyanTrott pic
    Ryan Trott
    Solution Center Lead
    Toll Free: (855) 249-4747
    Ryan began working at AHW as a Solution Center Tec... + Read More
    Ryan began working at AHW as a Solution Center Technician in the fall of 2014. He graduated from Parkland College in 2007 and attended the University of Illinois. Ryan grew up in Bement, IL and currently lives in Monticello, IL. In his free time Ryan enjoys watching sports and spending time with family and friends. - Less
  • AHW Icon
    Eric Douglas
    Solution Center Technician
    Toll Free: (855) 249-4747
    Eric is from Villa Grove, IL. and currently lives ... + Read More
    Eric is from Villa Grove, IL. and currently lives in De Land, IL. He graduated from the University of Illinois in 2015 with a degree in Technical Systems Management and a minor in Crop Science. Eric worked at Crop-Tech Consulting as a Research Assistant before joining the Solution Center in July of 2016. In his free time he enjoys fishing, sports, and spending time with friends and family. - Less
  • AHW Icon
    Tom Williams
    Solution Center Technician
    Toll Free: (855) 249-4747
    Tom started working at the AHW Solution Center in ... + Read More
    Tom started working at the AHW Solution Center in July of 2016 as a Solution Center Technician. He is a Parkland College graduate, earning degrees’ in both Ag Business: Management and Precision Ag Technology. Originally from Mansfield, IL, Tom currently resides in Fisher, IL where he enjoys watching Cardinals baseball, LA Rams football, and playing with his dog, Charlie. - Less